Yes. Gaita Lab objects are designed and made in small batches in our Turin studio, with a focus on materials, craftsmanship and thoughtful production.

Because of the handmade nature of our work, slight variations in colour, texture, shape or finish may occur. These are part of the character of each piece and make every object unique.

How much does shipping cost?

Italy
Standard shipping: €9.90
Free shipping on orders of €60 or more.

European Union
Standard shipping: €19.90
Free shipping on orders of €120 or more.

Shipping rates are calculated according to the destination available at checkout.

At the moment, online shipping is available to Italy and European Union countries. International destinations outside the EU will be introduced separately.

How long does delivery take?

Estimated delivery times are:

Italy: 2–6 business days
European Union: 5–8 business days

These estimates include the delivery timeframe shown at checkout. Handmade or made-to-order pieces may require additional preparation time, which will be specified on the individual product page.

Delivery times may occasionally vary due to the destination, seasonal demand, incorrect delivery information or circumstances outside Gaita Lab's control.

Can I pick up my order at the studio?

Yes. Free studio pickup is available at checkout.

Gaita Lab | Store & Studio
Via Giuseppe Mazzini 39/C
10123 Torino, Italy

Orders are usually ready within 24 hours. You will receive an email when your order is ready for collection.

Please check the current studio opening hours before visiting.

Can I request a different colour or variation?

Some Gaita Lab pieces are available in different colours, sizes or configurations. Available options are shown on the individual product page.

For requests that are not available online, please contact us and we will let you know whether the piece can be customised.

Do you make custom or bespoke pieces?

Yes. Depending on the project, Gaita Lab can develop custom pieces, small series and personalised objects.

Custom work may involve additional design, development, prototyping and production costs depending on the request.

Please contact us with a brief description of your project, desired quantity and timing.

Do you make wedding favours or pieces for events?

Yes. Gaita Lab can create pieces for weddings, celebrations, corporate gifts and special events, subject to quantity, timing and production availability.

For larger quantities, please contact us for a dedicated quotation.

Can I return an online order?

You may request a return within 14 days of receiving your order, through your customer account or by emailing ask@gaitalab.com.

Items should be returned in their original condition, with their original packaging and tags where applicable. You may inspect the product as you would in a physical store; handling beyond what is necessary to assess it may result in a deduction for diminished value.

Please wait for our return instructions before sending anything back. This does not affect your statutory right of withdrawal.

Who pays for return shipping?

Return shipping costs are your responsibility unless the item is defective, damaged or incorrect. We recommend using a tracked service and keeping proof of postage.

How will I receive my refund?

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Original standard delivery costs are also refunded where required by applicable consumer law.

Your bank or payment provider may need additional time to display the refund.

Can I exchange an online purchase?

We do not offer direct exchanges for online purchases. Please return the eligible item and place a new order for your preferred product, colour or size.

Can personalised or custom-made products be returned?

Products made to your individual specifications or clearly personalised are generally excluded from the right of withdrawal where permitted by law.

Once specifications have been approved and production has started, these orders cannot be cancelled or returned for a change of mind. Your rights in the case of defects or non-conformity remain unaffected.

What if my item arrives damaged or incorrect?

Please email ask@gaitalab.com as soon as possible, including photographs where helpful, so we can assess the issue and provide an appropriate solution.

Can I exchange something purchased in store?

Items purchased at Gaita Lab Store & Studio may be exchanged within 14 days, provided they are unused, in their original condition and accompanied by proof of purchase.

For change-of-mind returns, we offer an exchange or store credit, rather than a refund. Any price difference is payable; any remaining balance is issued as store credit.

Personalised or custom-made items are excluded unless defective or non-conforming. Your statutory rights remain unaffected.

For full details, please read our Refund Policy.

Which payment methods do you accept?

Gaita Lab offers secure payment through Shopify.

Available payment methods may include major credit and debit cards, Shop Pay, Apple Pay, Google Pay and Satispay, depending on the customer's device, location and eligibility.

The payment methods available for your order will be displayed directly at checkout.

Do you offer gift cards?

Yes. Gaita Lab gift cards are available in both digital and printed versions.

Digital gift cards are delivered by email and include a unique code that can be used online or in store. The recipient can also check the remaining gift card balance online.

If you prefer a physical gift, a printed gift card is available for purchase and pickup at Gaita Lab Store & Studio in Turin. It includes a unique code that can also be used both online and in store.

Gift cards are valid for one year from the date of purchase. Any remaining balance can be used for future purchases within the validity period.

What materials does Gaita Lab use?

Paper and paper-derived materials are at the heart of Gaita Lab's research.

Collections explore materials such as washable paper, handmade and recycled papers, alongside other materials including metal wire and wood, chosen according to the function and character of each object.

Material information is specified on each product page.

How should I care for my Gaita Lab products?

Care depends on the material and construction of each piece.

You will find specific care instructions on the individual product page and additional information on our Product Care page.

How does Gaita Lab approach sustainability?

Gaita Lab approaches sustainability through thoughtful design and production rather than mass manufacturing.

Objects are produced in small quantities, materials are selected carefully, and waste is reduced wherever possible through considered cutting, reuse and responsible production choices.

Our aim is to create objects designed to be used, kept and appreciated over time.

Can I visit Gaita Lab in Turin?

Yes. Gaita Lab is both a store and working studio in the historic centre of Turin.

You can visit to discover the collections, see materials and objects in person and experience the space where many of the pieces are developed and made.

Via Giuseppe Mazzini 39/C, Turin

For current opening hours and studio information, please visit our Contact page.

How can I contact Gaita Lab?

For questions about products, orders, custom projects or visits to the studio, please use our Contact page.

You can also find additional information in our Shipping & Returns, Product Care, Privacy Policy and Terms & Conditions pages.