Shipping policy

Shipping

Gaita Lab currently ships to Italy and European Union countries.

Italy

Standard shipping: €9.90
Free shipping on orders of €60 or more.

Estimated delivery time: 2–6 business days.

European Union

Standard shipping: €19.90
Free shipping on orders of €120 or more.

Estimated delivery time: 5–8 business days.

Shipping rates and available delivery options are displayed at checkout based on the delivery address.

Order preparation

Orders are prepared and dispatched as soon as possible. Some Gaita Lab pieces are produced or finished in small batches and may require additional preparation time before dispatch. Where a specific production or preparation time applies, this will be indicated on the product page.

Delivery times are estimates and begin once the order has been dispatched.

Store pickup

Free pickup is available at:

Gaita Lab | Store & Studio
Via Giuseppe Mazzini 39/C
10123 Torino, Italy

Orders are usually ready for pickup within 24 hours. Please wait until you receive confirmation that your order is ready before visiting the studio.

For current opening hours and studio information, please visit our Contact page.

Delivery issues

Please make sure that the shipping address provided at checkout is complete and accurate.

If your order arrives damaged, contains an incorrect item, or you experience another problem with your delivery, please contact us at ask@gaitalab.com as soon as possible so that we can assist you.

Returns

For information about returns, refunds and order cancellations, please refer to our Return and Refund Policy.